Worry-Free Delivery

Worry-Free Delivery Coverage

Compensation is based on the product amount you paid. Shipping fees are excluded.

$5 Cash per order, paid in your currency

Counts as delayed

Same country: not received 10 days after shipment.
Cross-border: not received 30 days after shipment.

Report by

Within 90 days of purchase, once the delay condition is met.

What do I need to provide?

Usually nothing — eligibility is checked automatically from transit time.

Up to 100% Of the amount paid, based on severity

Counts as damaged

Damage caused in transit — broken parts, or scratches that affect how the product works. Pre-shipment issues and customer-caused damage are not covered.

Report by

Within 7 days of the delivery date.

What do I need to provide?

Clear photos of the outer box and of the damaged product.

100% Full refund of the amount paid

Counts as lost

No tracking update: 30 days after shipment in the same country, 60 days cross-border. A tracking exception can be reported straight away.
Marked delivered but never received.

Report by

Once the 30 / 60-day condition is met — or within 7 days of the delivery scan if tracking says delivered.

What do I need to provide?

Nothing extra if it never arrived. If it was marked delivered, any one of:

Police report
Doorbell or security footage, or photos
Carrier-issued loss statement
Written proof from a qualified third party

Didn't add Worry-Free Delivery?

Vapsolo still resolves lost and damaged packages under our standard policy. You may need to open an investigation with the carrier first, which usually takes 7–14 business days.

If your order used a discount, the refund is allocated across the products in that order.
Filing a delay claim does not stop you from filing a loss or damage claim later, as long as the policy requirements are met.
The standards above are for reference — the final claim review decides the outcome.

How do I apply?

Claims are handled in Seel's claims center. No phone calls, no carrier queues.

01

Find your order

Open the Worry-Free Delivery email for your order ID and policy details.

02

Open the claims center

Click "Report an Issue" in that email, or go to resolve.seel.com directly.

03

Submit your evidence

Choose your case — delay, damage, or loss — and upload the proof listed above.

Have these ready

Order ID and the email address used at checkout
A tracking screenshot showing the timeline and latest status
For damage: clear photos or a short video of the box and product
For "delivered but not received": one official proof

Seel claims center

Sign in with your checkout email and order ID.

Open claims center

If the link doesn't open, paste https://resolve.seel.com/ into your browser.

Common questions

Can I cancel Worry-Free Delivery after ordering?

Not once the order has shipped — the protection is already active. Contact support before shipment if you want it removed.

How long does a payout take?

Most approved claims are resolved within 24 hours of approval.

What evidence do I need for a damaged item?

Clear photos of the outer box including the shipping label, the inner packaging, and the damaged product. A short video showing the fault speeds up approval.

Tracking says "Delivered", but nothing arrived.

Check your mailbox, neighbors, building reception, and any safe-drop spot first. Then file a claim within 7 days of the delivery scan and attach one valid proof — a police report, a carrier loss statement, or security footage.

Is the shipping fee covered?

No. Compensation is based on the product amount paid; shipping fees are excluded.

Can I add it after placing my order?

No. Worry-Free Delivery can only be added at checkout, together with the order it protects.